MCT Context of the organization T 21

1. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbours

2. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

3. The scope of the AQMS takes into account:

• The quality policy
• The issues that may affect the performance of the company
• The requirements of interested parties
• The products and services
• The obligation to maintain a documented information

4. To understand the needs and expectations of interested parties means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements

5. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met