MCT Beginning T 21

1. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose

2. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

3. Operational control is present wherever a risk is identified in:

• The design of workstations
• The maintenance of equipement and machines
• The operation of the equipment
• The prevention plan

4. The first edition of the EN 9100 standard appeared in:

• 1997
• 1999
• 2003

5. Leadership of top management should:

• Manage the company's processes
• Fully assume its responsibility for the effectiveness of the AQMS
• Define the purpose of the company
• Lead by example on the field
• Support continual improvement