MCT Context of the organization T 16

1. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

1. The scope of the QMS takes into account:

• The quality policy
• The issues that may affect the performance of the company
• The requirements of interested parties
• The products and services
• The obligation to maintain documented information

2. Internal issues that may affect the company's performance, among others, are:

• Technology environment
• Economic environment
• Products and services
• Corporate culture

2. Planning the QMS means taking into account:

• The commitment of top management
• External and internal issues
• The requirements of interested parties
• The QMS processes

3. A process is, among other things, determined by its:

• Inputs
• Owner
• Strategy
• Purpose

3. To understand the needs and expectations of interested parties means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements

4. Operational control is present wherever a risk is identified in:

• The design of workstations
• The maintenance of equipement and machines
• The operation of the equipment
• The prevention plan

4. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met

5. External issues that may affect the company's performance, among others, are:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. The first edition of the ISO/TS 16949 specification appeared in:

• 1994
• 1998
• 1999