Case: Priority tasks T 15
Introduction
How to choose priorities
Scope: production or service company
Target group: director, QSE manager, QSE team, customer
Situation
After some delays recently accumulated, Mr. Thehand, director of Nicetoy, asks Mr. Thenose, QSE manager, to give him (by Thursday evening) a plan of activities to be performed next week.
Tasks with delays:
Tasks with delays:
A. Analyze the boxes of nonconformities in the "prison" and decide their fate
B. Call Ms. Verynear of the customer Mytoy to inform her of actions undertaken in response to the return of the 3 defective products
C. Train people on the list of procedure validation on the Intranet
D. Finalize the annual program of internal audits
Challenge
Mr Thenose meets his team and together they choose priorities in this order:
Solution 1. B, A, C, D
Solution 2. A, B, C, D
Solution 3. C, B, A, D
Solution 4. D, A, B, C