Case: Interested parties T 18
Introduction
How to better determine the relevant interested parties
Scope: Production or service company
Target group: Quality manager, department heads
Situation
In a company called Nicetoy, Mr. Thenose, quality manager, brings together the heads of some departments to update the relevant interested parties of the company. After a discussion in which everyone had a say, a consensus emerged on the interested parties.
Mr. Thenose has established three lists by priority:
List A: customers, employees, consumers, shareholders, investors, external providers, industry organizations, industry associations, legal authorities, regulators, partners, competitors, certification bodies, fire department, ambulance, local associations, NGOs, press, TV, radio
List B: employees, customers, consumers, shareholders, investors, external providers, industry organizations, industry associations, legal authorities, regulators, partners, competitors, certification bodies, fire department, ambulance, local associations, NGOs, press, TV, radio
List C: shareholders, certification bodies, external providers, customers, employees, consumers, investors, industry organizations, industry associations, legal authorities, regulators, partners, competitors, fire department, ambulance, local associations, NGOs, press, TV, radio
Challenge
Which is the most relevant list?
Solution 1. List A
Solution 2. List B
Solution 3. List C