MCT BEGINNING T 18

1. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

2. Actions to address risks and seize opprotunities include, among others:

• Establishing criteria for processes
• Process control in accordance with the criteria
• Control of documented information
• Internal communication
• External communication

3. The process inspect:

• Allows the treatment of nonconformities
• Uses easily reproducible methods
• Uses methods appropriate to the specifics of the company
• Uses inspection equipment with validity status
• Determines what is necessary to inspect
• Allows the monitoring of emergencies

4. An improvement can be carried out on:

• Top management
• External providers
• Executives
• Workers

5. In the PDCA cycle, the P stands for:

• Plan
• Prepare
• Implement processes
• Improve