MCT Internal audit T 43

1. The 10 Kaizen commandments include:

• Problems are opportunities for improvement
• Simple solutions for now, perfection for later
• Use your brains, not your money
• The daily 5 S method

1. The scope of the ISO 19011 standard, among other things, contains the:

• Audit program
• Audit requirements
• Auditor competence
• Audit activities

2. Internal audit can be of:

• A process
• A product
• A customer
• A supplier

2. The benefits of the Kaizen approach include:

• Top management is responsible for quality, not the staff
• Reduced costs
• The suggestions are many and varied
• Staff take pride in their work

3. The results of the process internal audit:

• Are management review outputs
• Are management review inputs
• Allow GMP improvement opportunities to be found
• Are verifiable evidences

3. What definition should be associated with a nonconformity:

• This is degraded operation that can lead to a failure
• It is the non-fulfillment of a requirement (in production)
• It is the non-fulfillment of a requirement linked to the use
• It is a non-compliant product that will be destroyed

4. Audit principles to be followed include:

• Factual approach
• Ethics
• Independence
• Professional integrity

4. Written records of quality requirements were first found in:

• 1730 BC
• 1350 BC
• 1030 AD

5. Auditee principles to follow include:

• Curiosity
• Confidentiality
• Remaining available
• Being benevolent and cooperative

5. The man who spread the word and the Kaizen approach throughout the world is:

• Edwards Deming
• Taiichi Ohno
• Masaaki Imai