MCT Principles

1. The Kaizen principles include:

• Improve your working conditions (5 S)
• Eliminate waste
• Standardize documents
• People are the company's most valuable capital

2. Think of the customer as:

• The downstream process
• The upstream process
• The next step

3. Contolling varaibility requires:

• Training operators as quality inspectors
• Use the 5 W method to find the root cause of the problem
• Top management involvement

4. The factual approach is:

• Receiving, using and analyzing data objectively
• Making decisions based on figures
• Not forgetting to use your instinct
• Doubting the accuracy of the information received

5. In the PDCA cycle, the A stands for:

• Audit
• Act
• Adapt
• Analyze