MCT COQ approach

1. Do these quotes really belong to their authors?

• Quality is conformance to requirements. Philip Crosby
• Quality is anything that can be improved. Masaaki Imai
• Quality is fitness for use. Kaoru Ishikawa
• Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

2. The costs of nonconformities over the life of the product cost us the most at stage:

• Design
• Development
• Industrialization
• Production and after sales service

3. Joseph Juran classifies the costs attributable to poor quality into the following categories:

• Failures
• Internal failures
• External failures
• Quality measurement
• Prevention

4. The prerequisites for the implementation of the COQ approach include:

• The cost calculation method is established
• Total top management involvement
• The staff suggestion system is well established
• An inventory is carried out

5. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs