MCT Competence

1. The knowledge of the quality manager includes, among others:

• Management system standards
• The distinction between special cause and common cause of variation
• Quality tools
• Consideration of stakeholders
• Quality terminology
• Legal and regulatory requirements

2. Areas of competence of the quality manager:

• Support top management in establishing the quality policy
• Plan and monitor audit activities
• Use the system approach
• Transmit knowledge
• Communicate on vision, strategy and policy

3. Examples of quality manager abilities:

• Behave like a leader
• Believe a priori that people are good
• Strive to influence rather than lead
• Dare to surprise
• Transmit knowledge

4. Activities of the quality manager with high priority:

• Monthly reports
• Customer returns
• Waste hunting
• Improvement of the QMS
• Staff involvement

5. The quality manager is:

• Perceived as a constraint
• Curious
• Modest
• Ambitious
• Unifier
• Difficult to reach