MCT Beginning

1. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

2. The quality manager quickly assimilates:

• Company strategy
• General organization
• The corporate culture
• The quality management system
• Quality tools

3. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

4. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

5. The sell and purchase processes are:

• Management processes
• Realization processes
• Support processes