MCT Quality approach

1. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

2. In the PDCA cycle, the D stands for:

• Organize
• Improve
• Implement processes
• Deadlines

3. The quality department appeared over the years:

• 1920
• 1940
• 1960
• 1980
• 2000

4. The sequence of steps in the quality department are:

• Assurance, compliance, efficiency, excellence
• Compliance, assurance, efficiency, excellence
• Assurance, efficiency, compliance, excellence
• Assurance, compliance, excellence, efficiency

5. In the PDCA cycle, the A stands for:

• Analyze data
• Improve
• React
• Produce the product