MCT Quality approach

1. The seven quality management principles include:

• The quality approach
• The process approach
• Customer satisfaction
• The quality policy
• Evidence-based decision-making (factual approach

2. The sequence of steps in the quality department are:

• Assurance, compliance, efficiency, excellence
• Compliance, assurance, efficiency, excellence
• Assurance, efficiency, compliance, excellence
• Assurance, compliance, excellence, efficiency

3. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

4. In the PDCA cycle, the A stands for:

• Analyze data
• Improve
• React
• Produce the product

5. In the PDCA cycle, the D stands for:

• Organize
• Improve
• Implement processes
• Deadlines