MCT Beginning

1. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

2. The requirements of the ISO 9001 standard version 2015 concern:

• External and internal issues
• The processes necessary for the QMS
• The quality policy
• Actions to address risks
• Top management representative

3. Benefits of the FMEA:

• Make the right decisions to reduce risks
• Build it right the first time
• Adapt as best as possible by anticipating evolving risks

4. The Lean temple foundation includes:

• Respect for staff, their participation, involvement, motivation and empowerment
• The QCDSE axes
• Training
• Corporate culture

5. A process creates, among other things:

• Added value
• Potential nuisances
• Quality
• Continual improvement