MCT Beginning

1. Conditions for finding happiness at work:

• Receive a high salary
• Share the company's vision
• Respect others and be respected
• Having the means to express one's talents
• Be aware that one's contribution is necessary and recognized

2. FMEA is an approach:

• Of analysis of nonconformities
• Anticipatory
• Systemic
• Design assistance
• Objective
• Of corrective actions

3. To successfully communicate, the right questions to ask:

• Do you know what the root cause is?
• What is the benefit of this suggestion?
• Who can help you?
• Who allowed you to do like that?

4. The optimum of the COQ:

• Is between over-quality and under-quality
• Is reached when compliance costs exceed non-compliance costs
• Is reached when compliance costs are lower than non-compliance costs
• Requires significant resources

5. In the traditional company:

• The commercial sells what we can do
• The function is determined by the job description or title
• The goal (purpose) is to delight the customer in a profitable way
• Information is a source of power
• Power is centralized
• The local manager transmits orders from top to bottom