MCT Beginning

1. To successfully communicate, the right questions to ask:

• Do you know what the root cause is?
• What is the benefit of this suggestion?
• Who can help you?
• Who allowed you to do like that?

2. FMEA is an approach:

• Of analysis of nonconformities
• Anticipatory
• Systemic
• Design assistance
• Objective
• Of corrective actions

3. Tips for retaining your customer:

• Show each customer that they are special
• Be responsive to any complains
• Send frequently customer satisfaction surveys
• Avoid making promises you cannot keep

4. Conditions for finding happiness at work:

• Receive a high salary
• Share the company's vision
• Respect others and be respected
• Having the means to express one's talents
• Be aware that one's contribution is necessary and recognized

5. In the traditional company:

• The commercial sells what we can do
• The function is determined by the job description or title
• The goal (purpose) is to delight the customer in a profitable way
• Information is a source of power
• Power is centralized
• The local manager transmits orders from top to bottom