MCT Beginning

1. Some "mega" tools:

• FMEA
• Internal audit
• Kaizen
• COQ
• Lean

2. In the traditional company:

• The commercial sells what we can do
• The function is determined by the job description or title
• The goal (purpose) is to delight the customer in a profitable way
• Information is a source of power
• Power is centralized
• The local manager transmits orders from top to bottom

3. Conditions for finding happiness at work:

• Receive a high salary
• Share the company's vision
• Respect others and be respected
• Having the means to express one's talents
• Be aware that one's contribution is necessary and recognized

4. The "ideal" leader, among others:

• Shows kindness
• Believes a priori that man is good
• Strives to influence rather than direct
• Dares to surprise
• Explains the how

5. The optimum of the COQ:

• Is between over-quality and under-quality
• Is reached when compliance costs exceed non-compliance costs
• Is reached when compliance costs are lower than non-compliance costs
• Requires significant resources