Demo Happiness in the liberated company online course

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T 60D - Free demo course - E-Learning - Happiness in the liberated company

Presentation T 60

MCT Beginning T 60

1 Happinness at work T 60

2 Definitions and books T 60

MCT Happiness at work T 60

3 The company T 60

Case: Delegate work T 60

MCT The company T 60

4 Practices T 60

Case: Root cause T 60

MCT Practices T 60

5 Leadership

Case: Work clothes

MCT Leadership

6 Methods

Case: Interested parties

Case: Priority tasks

Case: Change

Case: Customer and need

Case: Communication

MCT Methods

7 Specific approaches

Case: Data gathering

Case: COQ distribution

Case: Kaizen and problem

MCT Specific approaches

8 Toolbox

Case: Nonconformities

Case: Customer and special order

Case: Process stability

MCT Toolbox

MCT End

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MCT Beginning

We will begin with a MCT (multiple-choice test) to evaluate the level of your knowledge

(One or more correct answers are possible, so make sure you tick all the right answers)

1. Tips for retaining your customer:

Show each customer that they are special
Be responsive to any complains
Send frequently customer satisfaction surveys
Avoid making promises you cannot keep

2. Some "mega" tools:

FMEA
Internal audit
Kaizen
COQ
Lean

3. The "ideal" leader, among others:

Shows kindness
Believes a priori that man is good
Strives to influence rather than direct
Dares to surprise
Explains the how

4. Conditions for finding happiness at work:

Receive a high salary
Share the company's vision
Respect others and be respected
Having the means to express one's talents
Be aware that one's contribution is necessary and recognized

5. Examples of good practices:

Powerful unions
Transparency of information
Mutual trust and respect
Small, empowered teams
Recruitment carried out by the team

Presentation T 60

1 Happinness at work T 60

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