MCT QSE approach

1. The process approach, among other things:

• Relies on process management
• Allows roles and responsibilities to be clarified
• Focuses on the priority to investments

2. The quality department appeared over the years:

• 1920
• 1940
• 1960
• 1980
• 2000

3. A process is determined, among other things, by its:

• Inputs
• Strategy
• Purpose
• Owner

4. The seven quality management principles include:

• The quality approach
• The process approach
• Customer satisfaction
• The quality policy
• Evidence-based decision-making (factual approach

5. In the PDCA cycle, the A stands for:

• Analyze data
• Act
• Bring support
• Adapt