MCT Context of the organization T 15

1. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbours

2. To understand the needs and expectations of interested parties means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements

3. The quality management system is:

• Established
• Documented
• Implemented
• Simplified
• Improved

4. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. Internal issues that may affect the company's performance are, among others:

• Technology environment
• Economic environment
• Products and services
• Corporate culture