MCT Quality approach T 15

1. Only one of the following statements is correct. Which one?

• A product can be certified ISO 9001
• A service can be certified ISO 9001
• A company's management system can be certified ISO 9001
• Any company with more than 100 persons shall be certified ISO 9001

2. The process is:

• Any support allowing the treatment of information
• An entity that provides a product
• Anyone who recieves a product
• Activities that transform inputs into outputs

3. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

4. The 7 quality management principles include:

• The quality approach
• The process approach
• The engagement of people
• The quality policy
• Risk-based thinking

5. ISO stands for:

• International Standard Organization
• International Organization for Standardization
• International Superior Organization